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To enable us to find your Smilebox account, please provide the following details:
- The email address used to create your Smilebox account - IMPORTANT
- The full name on the credit card used to purchase the subscription.
- The date and amount of the charge, if you are requesting a refund.
- Any additional information that will help us to solve your query as fast as possible, e.g., a screenshot.
Our customer support team is available Monday-Friday from 9-6 pm (GMT+2) and reduced hours on weekends. We aim to respond to all requests received during business hours within 48 hours.
Please keep in mind that the response time to emails sent during weekends or on public holidays may increase but we will definitely get back to you with the best solution.