Smilebox does not provide refunds for subscriptions, taxes, or bank fees, including unused or partially used subscription periods. Our payment terms are set out in our Terms of Service, which you agree to, upon setting up a Smilebox account.
Subscriptions are billed on an auto-renew basis unless canceled prior to the renewal date.
Click here to review our full Terms of Service
Click here to review our Policy Terms
If you feel you were incorrectly charged, please contact customer support by submitting a request.
We will review your request and get back to you as soon as possible.
To enable us to find your Smilebox account, please provide the following details:
1. Email Address used to create your Smilebox account.
2. Full Name on the credit card.
3. Date and amount of the last charge.
For instructions on how to schedule your subscription to cancel, please see our article: How to Cancel Your Smilebox Subscription