Subscriptions are billed on an auto-renew basis unless cancelled prior to the renewal date.
Click here to review our Policy Terms
All payments are completely non-refundable and whilst you may cancel the applicable Premium SB Services you paid for at any time, Smilebox will not refund any remaining portion of your subscription fees, including any minimum commitments, already billed to your account, unless otherwise specified in writing in a specific subscription offer subject to the applicable subscription refund terms which shall be at Smilebox sole discretion. You agree to provide Smilebox with a valid Payment Method and accurate, complete and updated information required by the subscription registration form. Failure to comply may result in the immediate termination of the applicable Premium SB Services.
INITIAL SUBSCRIPTION PAYMENT AND AUTOMATIC SUBSCRIPTION RENEWAL
You agree to pay Smilebox the applicable service charges applicable to your subscription (e.g. monthly or annually) for your use of the Services using a valid Payment Method, plus any applicable taxes, in accordance with the billing terms and prices applicable to your subscription. You authorize Smilebox to automatically bill the Payment Method you provide on each applicable subscription period renewal date until you cancel the Services. Payments are billed in advance at the beginning of the applicable subscription period.
Smilebox reserves the right to offer different prices, promotions and/or discounts to different users from time to time, at its sole discretion.
If you feel you were charged incorrectly, please contact customer support by submitting a request.
We will review your request and get back to you as soon as possible.
In order to enable us to find your Smilebox account, please provide the following details:
1. Email Address used to create your Smilebox account
2. Full Name on the credit card
3. Date and amount of the last charge
**All subscriptions automatically renew unless scheduled to cancel prior to the billing date. For instructions on how to schedule your subscription to cancel, please see our article: How to cancel your Smilebox Premium Subscription **