If you have any trouble unsubscribing, please contact us.
You can cancel your subscription from your Account Settings.
To cancel your paid subscription, log into your Smilebox account and follow the steps below:
1. Sign in to your account.
2. Click on your account icon at the top right corner of the Home page. Then, find the My Plan button in the drop-down menu or click on My Plan.
3. Click on the Cancel Subscription button next to your Plan icon.
4. Confirm your choice by clicking “I’ll pass” and “Cancel My Subscription.”
5. You can check the cancellation when redirected to the My Plan page. You will see the expiration date next to your plan. You will not be billed again in the future unless you re-subscribe.
6. You are now unsubscribed. Please pay attention that subscriptions are billed on an auto-renewal basis unless you cancel before the renewal date.
Note: You will not see the Cancel Subscription button if you have a free/basic account. If you want to delete your account, please see our article: How to Delete Your Smilebox Account.
Also, if you are being charged but see no payment information on your account, you can check if you have a desktop app subscription using the same email here.
If you have any questions, just contact us.